Ordering and Returns

Ordering

All items are sold on a First Come, First Served basis. My online ordering system is available 24 – 7. All completed orders are normally shipped the following business day after 3 PM EST. By placing an order online you are agreeing to ALL the terms and policies of this business and you accept full legal responsibility for owning the items purchased.

Requests to hold knives via email or phone cannot be guaranteed.

If you are not satisfied with your purchase to notify me within 48 hours of receipt of the knife.

If there is a problem with the production/function of a knife I will contact the Maker and assist you to get the issue resolved.

Order Cancellation (before Shipping)

Do the Automated Ordering process we utilize, the numerous Orders we process each day and the dozens of emails and phone calls I field each day I cannot guarantee to cancel any order before it shipped.

When a customer pays for an order that item is removed from Inventory and thus unavailable to other Customers who would purchase it at that time.

Due to an increasing volume of “Buyers Remorse” Cancelled Orders ~ AS OF 1 Jan 2019 – A 10% Order Cancellation / Restock Fee will be assessed to any Order placed and then subsequently canceled before shipping. This Fee will only partially cover the Order Processing (two ways), Inventory adjustment and Accounting regulation.

My advice is – do not place an item in your Cart you are not going to purchase.

Returns

Occasionally there will be a knife listed on the site that is NOT available for return, this will be clearly noted at the bottom of the Description page and will state “Sold AS IS” or perhaps “Not Available for Return”.

CREDIT

An item may be returned for any reason within 48 hours and you may receive Store Credit for the purchase price. Shipping charges are non-refundable. Once the Credit is applied (after the receipt of the Returned Item) that amount may be used to purchase any item on the website. A max of 10% difference may be returned with a re-purchased item (ie. a $100 Credit allows for the purchase of a $90 item and a $10 Refund will also be included).

Choosing Store credit allows you to return any item and select something now or in the future.  Store credits are usable for up to 180 days after return.  Funds are forfeited after 364 days.

REFUND

*Returns for Refund are subject to a 20% Restock Fee. This Restock Fee is a low estimate of Order Processing (two ways), Inventory control, Shipping & Packing, Inspection, and Accounting.

RECEIVED

The item must be returned in the same condition in which it was received and it must be received by me via an Insured method of shipping within 5 days of the initial Return notification. Shipping charges are non-refundable.

I make every effort to describe the knives I sell as accurately as possible. If there was an error in the description of the Condition of the knife, once I have received the knife in return I will verify the Condition issue and the Restocking fee will be waived. Errors of Knife Specifications (ie. Blade Steel or Blade Length) in the description may occur and returns because of description error will incur a Restock Fee.

** If a knife is returned due to a subjective characteristic such as Flipping action, detent variation, inadequate sharpness, the actual color to online picture variation, the blade being off-center, poor hand fit, incorrect Box, etc. – the Restock Fee will apply.

I do not guarantee the durability of any natural handle material.

Refunds will be credited back to the original payment method.

Payment Options (U.S. Customers)

  • PayPal – pay with your personal PayPal account. If your payment is flagged as Pending / Under Review by PayPal the item you are trying to purchase WILL NOT be removed from Stock until payment clears.
  • Credit Card – Pay with your VISA, MasterCard, Discover or American Express using our onsite Checkout/Cart.  A 3% Surcharge is added to all Credit Card payments.  This is passing a portion of the fees we pay on to the customer. (Debit Cards to not incur a Surcharge)
  • ACH (Bank Draft) – pay with your personal checking or savings account.
  • Personal Check, Money Order – You may send payment via USPS First Class or Priority Mail. Payments must be received within 5 days of the Purchase Date.
  • WESTERN UNION – IF you are a RETURNING CUSTOMER in Good Standing, you may Pay WU online or at your nearest WU office. I will pick up the payment at the WU office nearest me. WU charges a fee for this service which you will need to pay.
  • Lay-a-way / Installment – if you would like to use this option and make Monthly payments please review my Lay-a-way policy. No Fee, No Interest 

 

Payment Options (International Customers)

  • PayPal – pay with your personal PayPal account. If your payment is flagged as Pending / Under Review by PayPal the item you are trying to purchase WILL NOT be removed from Stock until payment clears.
  • Credit Card – Pay with your VISA or MasterCard using our onsite Checkout/Cart. *See New Requirements
  • WESTERN UNION – Pay online or at your nearest WU office. I will pick up the payment at the WU office nearest to me. WU charges a fee for this service which you will need to pay.
  • Lay-a-way / Installment – if you would like to use this option and make Monthly payments please review my Lay-a-way policy. A Fee of 3.5% will be added to the total of each Order.

*IMPORTANT – NEW Customers – I no longer accept any form of online Payment that is connected to a free, web-based, or e-mail forwarding address. The customer must provide an ISP or Domain-based email address as well as a working Telephone number. Further, if you are a Domestic Customer using your Pers CC the Shipping address and the address on CC must match – all will be verified before shipment of any order. If you are a returning Customer please email me for any exceptions.