Frequently Asked Questions

How do you sell the knives you have in Inventory?

All items are sold on a First Come, First Served basis off the website. My online ordering system is available 24 – 7. I list a wide variety of fixed blades at 3:00 PM EST each Monday through Thursday and custom folding knives each Friday (Folder Friday)

Will you search your unlisted Inventory for a specific knife?

While I would like to be able to accommodate every request for extra pictures, Model search from a particular Maker or Knife, first dibs on a certain knife, inventory lists from certain Makers, etc. to do this for one person would be unfair to all of my customers.

I list a wide variety of fixed blades at 3:00 PM EST each Monday through Thursday and custom folding knives each Friday (Folder Friday). The best way to find something you are looking for is to check the website often and sign up for the Maker Email Alerts / Notifications.

How can I tell if an item is In Stock on the website?

When viewing items on my website, if any item has a Price associated with it, that means that it is In Stock and ready to ship. You may also do an Advanced Search for only In Stock items.

How can I place an Order for a Knife that is In Stock on the website?

We have an Automated Cart system that allows the customer to select any In Stock item off the website and pay for it automatically – after the payment clears that item is then removed from Inventory and taken off the website.

If you have questions about an item that is In Stock and would like to have those questions answered before placing an order, you may email or call me and I will respond as soon as possible. However, all items are sold on a First Come, First Served basis so the item in question may be purchased by someone else before you receive an answer.

What forms of payment do you accept?

Payment Options (U.S. Customers)

  • Bank Draft via Intuit/Quicken – I will email you a Secure Link within a detailed Invoice – simply input information from Pers Check and Authorize payment.
  • PayPal – pay with your personal PayPal account. If your payment is flagged as Pending / Under Review by PayPal the item you are trying to purchase WILL NOT be removed from Stock until payment clears.
  • Credit Card – Pay with your VISA, MasterCard, Discover or American Express using our onsite Checkout/Cart. *See New Requirements
  • Personal Check, Money Order – You may send payment via USPS First Class or Priority Mail. Payments must be received within 5 days of the Purchase Date.
  • WESTERN UNION – IF you are a RETURNING CUSTOMER in Good Standing, you may Pay WU online or at your nearest WU office. I will pick up the payment at the WU office nearest me. WU charges a fee for this service which you will need to pay.
  • Lay-a-way / Installment – if you would like to use this option and make Monthly payments please review my Lay-a-way policy. No Fee, No Interest (If paid via a No Fee method that is requested).

 

Payment Options (International Customers)

  • PayPal – pay with your personal PayPal account. If your payment is flagged as Pending / Under Review by PayPal the item you are trying to purchase WILL NOT be removed from Stock until payment clears.
  • Credit Card – Pay with your VISA or MasterCardusing our onsite Checkout/Cart. *See New Requirements
  • WESTERN UNION – Pay online or at your nearest WU office. I will pick up the payment at the WU office nearest me. WU charges a fee for this service which you will need to pay.
  • Lay-a-way / Installment – if you would like to use this option and make Monthly payments please review my Lay-a-way policy. A Fee of 3% will be added to the total of each Order.

*IMPORTANT – NEW Customers – I no longer accept any form of online Payment that is connected to a free, web-based, or e-mail forwarding address. The customer must provide an ISP or Domain-based email address as well as a working Telephone number. Further, if you are a Domestic Customer using your Pers CC the Shipping address and the address on CC must match – all will be verified before shipment of any order. If you are a returning Customer please email me for any exceptions.

What if I place an Order but want to cancel it before it ships?

Do the Automated Ordering process we utilize, the numerous Orders we process each day and the dozens of emails and phone calls we field each day, we cannot guarantee to cancel any order before it ships.

When a customer pays for an order that item is removed from Inventory and thus unavailable to other Customers who would purchase it at that time.

Due to an increasing volume of “Buyers Remorse” Cancelled Orders ~ AS OF 1 Jan 2019 – A 5% Order Cancellation / Restock Fee will be assessed to any Order placed and then subsequently canceled before shipping. This Fee will only partially cover the Order Processing (two ways), Inventory adjustment and Accounting regulation.
My advice is – do not place an item in your Cart you are not going to purchase.

What if I receive an item and want to Return it?

If you are not satisfied with your purchase notify me within 48 hours of receipt of the knife. The item must be returned in the same condition in which it was received and it must be received by me via an Insured method of shipping within 5 days of initial Return notification. Shipping charges are non-refundable.

What happens when I return an item?

When you Return an item you may choose to receive Store Credit or a Refund. Please see the Returns Policy Page for further detail.

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