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** FOLDER FRIDAY - January 20 @ 3:15pm **
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Terms & Policies 

 

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Email Alert / Notification

If you are looking for a knife from a specific maker or want to be notified when new items are added to a certain category, our Email Notification system will promptly and automatically send you an email when an item is posted in the category you are interested in. Simply sign up for the category you wish to be notified about or signup up for multiple categories. It’s easy and we will never sell your information.

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Inventory 

While I would like to be able to accomodate every request for: extra pictures, Model search from a particular Maker, first dibs on a certain knife, inventory lists from certain Makers, etc. – to do this for one person would be unfair to all of my customers.  I list a wide variety of fixed blades Monday through Thursday and custom folding knives each Friday (FOLDER FRIDAY).  The best way to find something you are looking for is to check the website often and sign up for the Email Notifications.  

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Ordering

All items are sold on a First Come, First Served basis.  My online ordering system is available 24 – 7. All completed Orders are normally shipped the following business day after 3 PM EST. By placing an order online you are agreeing to ALL the terms and policies of this business and you accept full legal responsibility for owning the items purchased.

Requests to hold knives via email or phone cannot be guaranteed.

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Payment Options (U.S. Customers) 

  • Bank Draft via Intuit/Quicken – I will email you a Secure Link within a detailed Invoice – simply input information from Pers Check and Authorize payment.
  • PayPal – pay with your personal PayPal account.  If your payment is flagged as Pending / Under Review by PayPal the item you are trying to purchase WILL NOT be removed from Stock until payment clears.
  • Credit Card – pay with your VISA or MasterCard using our onsite Checkout/Cart. *See New Requirements
  • Personal Check, Money Order –  You may send payment via USPS First Class or Priority mail.  Payments must be received within 5 days of Purchase date.
  • WESTERN UNION – IF you are a RETURNING CUSTOMER in Good Standing, you may Pay WU online or at your nearest WU office.  I will pick up the payment at the WU office nearest me.  WU charges a fee for this service which you will need to pay.
  • Lay-a-way / Installment – if you would like to use this option and make Monthly payments please review my Lay-a-way policy.  No Fee, No Interest (If paid via a No Fee method that is requested) .

Payment Options (International Customers) 

  • PayPal – pay with your personal PayPal account.  If your payment is flagged as Pending / Under Review by PayPal the item you are trying to purchase WILL NOT be removed from Stock until payment clears.
  • WESTERN UNION – Pay online or at your nearest WU office.  I will pick up the payment at the WU office nearest me.  WU charges a fee for this service which you will need to pay.
  • Lay-a-way / Installment – if you would like to use this option and make Monthly payments please review my Lay-a-way policy.  A Fee of 3% will be added to the total of each Order.
*IMPORTANTNEW Customers – I no longer accept any form of online Payment that is connected to a free, web-based, or e-mail forwarding address. The customer must provide an ISP or Domain based email address as well as a working Telephone number.  Further, if you are a Domestic Customer using your Pers CC the Shipping address and the address on CC must match – all will be verified before shipment of any order.  If you are a returning Customer please email me for any exceptions. 
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Shipping

Domestic

Completed Orders are normally shipped the following business day.

Every time you place an order, you may choose the shipping method using the online ordering process.  The costs are Flat Rate depending on method.  Our default method of shipping is FedEx.  USPS Priority Mail will be used for items going to International, PO Box or Military APO/FPO addresses.

International

I gladly accept orders from all around the globe.  International Orders are Insured while inside US Borders ONLY, once the package has left the US the customer accepts responsibility if the package is lost, stolen or damaged in transit.  Customer understands that International Orders have no coverage of loss or damage once the package is outside the US.

Shipping rates and fees may vary depending on the delivery address for your order. To see the shipping rate information specific to your order’s destination, use my automated check out feature and choose a shipping method.

Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient’s responsibility.  I would like my international customers to be aware that cross-border shipments are subject to opening and inspection by customs authorities.

 

In most cases the actual cost of shipping is greater than the amount you pay, if this happens we do not ask you to pay extra to cover the difference.  Conversely, if the actual shipping cost is less than the amount you paid we do not refund the difference.

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Returns 

Occasionally there will be a knife listed on the site that is NOT available for return, this will be clearly noted at the Bottom of the Description page and will state “Sold AS IS” or perhaps “Not Available for Return”.

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If you are not satisfied with your purchase notifiy me within 48 hours of receipt of the knife.

If there is a problem with the production / function of a knife I will contact the Maker and assist you to get the issue resolved.

CREDIT 

An Item may be returned for any reason within 48 hours and you may receive Store Credit for the purchase price. Shipping charges are non-refundable.  Once the Credit is applied (after the receipt of the Returned Item) that amount may be used to purchase any item on the website.  A Max of 10% difference may be returned with a re-purchased item (ie. a $100 Credit allows for the purchase of a $90 item and a $10 Refund will also be included).

Choosing Store credit allows you to return any item and select something now or in the future and not lose any money.

REFUND

*Returns for Refund are subject to a 20% Percent Restock Fee. This Restock Fee is a low estimate of Order Processing (two ways), Inventory control, Shipping & Packing, Inspection and Accounting.

RECEIVED

The item must be returned in the same condition in which it was received and it must be received by me via an Insured method of shipping within 5 days of initial Return notification. Shipping charges are non-refundable.

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I make every effort to describe the knives I sell as accurately as possible.  If there was an error in the description of the Condition of the knife, once I have received the knife in return I will verify the Condition issue and the Restocking fee will be waived.  Errors of Knife Specifications (ie. Blade Steel or Blade Length) in the description may occur and returns because of description error will incurr a Restock Fee.

** If a knife is returned due to a subjective characteristic such as Flipping action, detent variation, inadequate sharpness, actual color to online picture variation, blade being off center, incorrect Box, etc. –  the Restock Fee will apply.

I do not guarantee the durability of any natural handle material.

Refunds will be tendered by Check.

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Order Cancellation (before Shipping)

Do the Automated Ordering process we utilize, the numerous Orders we process each day and the dozens of emails and phone calls I field each day I cannot guarantee to cancel any order before it shipped.

When a customer pays for an order that item is removed from Inventory.  My advice is – do not place an item in your Cart you are not going to purchase.

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Privacy

Your account privacy is important to us. Any information collected through this site when you are submitting an order will not be distributed or sold to 3rd Parties.

You can shop at Fort Henry Custom Knives with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.

The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

  • Industry leading encryption hardware and software methods and security protocols to protect customer information.

  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

Fort Henry Custom Knives is registered with the Authorize.Net Verified Merchant Seal program.

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If you have any questions or concerns with these polices please discuss these with me before ordering a knife.

 


 

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